Policies

Returns policy

Custom printed products are made specifically for you — here is how we handle problems.

Custom items

Because every item is printed to your specification, personalised products cannot be returned or exchanged for a change of mind, wrong size or a design you no longer want.

Please double-check sizes, colours, quantities and print placement before approving your order.

Faulty or incorrect items

If your order arrives faulty, damaged or different from what was agreed, contact us within 14 days of delivery with your order number and photographs. We will reprint or resolve it.

Artwork accuracy

We print the files you supply. Minor colour variation between screen and print is normal. If we spot a problem with your file we will contact you before printing.